Prepare Buyer Availability Outreach Safely
Build consent-aware buyer audiences, reuse templates, preview personalized availability messages, and prepare external drafts without claiming delivery.
Build consent-aware buyer audiences, reuse templates, preview personalized availability messages, and prepare external drafts without claiming delivery.
About 12 minutes
Desktop: Open Sales & Finances, then choose Buyer Outreach.
Mobile: Open Sales & Finances, use the section selector, then choose Buyer Outreach.
- Buyer contacts with usable email or phone details and documented channel-specific consent.
- A private Outreach Postal Address in Profile before preparing commercial email.
Overview
- Buyer Outreach is an assisted CRM workspace. Rabbitry Run filters and prepares messages, but your device email or SMS app handles the actual draft and delivery.
- A prepared activity means you confirmed that an external draft was constructed. It never means the message was sent, delivered, opened, or answered.
When To Use
- You want to announce available rabbits or products to documented, opted-in buyers or follow up with an individual buyer.
Step-By-Step Guide
Step 1
Follow this action exactly in the Prepare Buyer Availability Outreach Safely workflow.
Open Buyer Outreach and choose email or SMS, then narrow the audience by buyer type, tag, pricing tier, purchase history, or waitlist membership.
- The page should remain in the same workflow and be ready for the next step.
- You should be ready to continue to the next step.
Step 2
Review the Eligible, Opted out, Needs consent, and Missing channel counts. Unknown, opted-out, and missing-channel contacts cannot be selected.
- The page should remain in the same workflow and be ready for the next step.
- You should be ready to continue to the next step.
Step 3
Select eligible recipients, or save the current filter combination as an audience. Saved audiences store filters only and recompute membership each time.
- The page should remain in the same workflow and be ready for the next step.
- You should be ready to continue to the next step.
Step 4
Compose the subject and message, use merge fields, and optionally save the content and product defaults as a reusable template.
- The page should remain in the same workflow and be ready for the next step.
- You should be ready to continue to the next step.
Step 5
Preview the personalized content and length guidance. Email drafts use private BCC batches of no more than 25 recipients; SMS opens one manually initiated recipient draft at a time.
- The page should remain in the same workflow and be ready for the next step.
- You should be ready to continue to the next step.
Step 6
Open the external draft or use a copy fallback. Confirm preparation only after the draft exists in the external app; cancel if it did not open or you only copied text without using it.
- Only eligible opted-in contacts are prepared, recipient addresses remain private, and the audit trail truthfully says prepared rather than sent.
- Only eligible opted-in contacts are prepared, recipient addresses remain private, and the audit trail truthfully says prepared rather than sent.
You're Done When
- Only eligible opted-in contacts are prepared, recipient addresses remain private, and the audit trail truthfully says prepared rather than sent.
Common Mistakes
- Treating unknown consent as permission.
- Assuming copying text or opening a native handler proves delivery.
- Removing the identity, postal address, advertising context, or reply-based opt-out instruction from a commercial email footer.
If Something Still Looks Wrong
Why can I not select a buyer?
Check that the buyer has the selected channel, that consent for that channel is opted in, and that the buyer matches the current audience filters.
Why can I not prepare an email?
Add a private Outreach Postal Address in Profile, shorten an overly long message, and confirm that at least one opted-in buyer with an email address is selected.
What if the email or SMS app did not open?
Choose No, do not record. Use the copy fallback if needed, then confirm only after you actually use the copied content to prepare a draft.
When To Contact Support
- The workflow does not match the guide even after you confirm you are in the correct section.
- Saving or loading fails repeatedly in this area of the app.
Still Stuck?
If the guide got you close but the app still does not match what this tutorial says should happen, contact support and mention the article title, the exact step where you got stuck, and what you saw instead.